Case Study: How Melbourne HR Supported Alliance Corp's Growth from 15 to 55 Employees

BACKGROUND

Alliance Corp, a property investment advisory firm based in Melbourne, helps everyday Australians build wealth through property investment. With a team of around 55 staff, Alliance Corp provides comprehensive services, from property wealth planning to acquisition and ongoing client support. As the company grew, managing HR processes internally became increasingly challenging, leading them to seek external HR support.

 

THE CHALLENGE

As Alliance Corp expanded, it became clear that managing HR internally was unsustainable. Initially, the company relied on recruitment agencies and internal efforts, but these approaches were becoming inefficient and misaligned with their growth needs. Jenelle Paetow, one of the directors at Alliance Corp, recalls, “While our managers excelled in leadership, recruiting requires specialised skills. It became clear that having dedicated HR professionals was essential to effectively support our growing team.”

 

WHY MELBOURNE HR?

The decision to engage Melbourne HR was driven by the need for continuity, expert HR advice, and a reliable partner that could grow with them. Jenelle describes their early experiences: “At the time, we had around 15 to 20 staff, and it was just getting to the point where it was pretty hard on us as business owners to be dealing with many HR issues.”

After researching various options, Jenelle spoke directly with David from Melbourne HR and felt confident they were the right fit. She appreciated the access to “an executive-level HR professional to talk with, whilst still operating within an SME budget.” which was critical as they navigated their company’s growth.

 

THE SOLUTION

Melbourne HR provided a comprehensive outsourcing solution, handling everything from recruitment and onboarding to employee engagement and performance management. This partnership allowed Alliance Corp to focus on its core business while ensuring HR processes were handled professionally and efficiently.

“They take care of a lot of the HR process for us, including employee onboarding…They’re a great confidential resource for our team when they need support.” says Jenelle. The continuity offered by Melbourne HR was a significant advantage, ensuring that no matter what, Alliance Corp always had access to a team of HR experts.

 

SERVICES PROVIDED BY MELBOURNE HR TO ALLIANCE CORP

Melbourne HR has been a vital partner for Alliance Corp, offering a comprehensive range of HR services that have supported the company’s growth and operational efficiency. Below is a list of key services provided:

  • Recruitment Management: Handling the entire recruitment process, from job postings to candidate selection.

  • Employee Onboarding: Overseeing the onboarding process to ensure new employees are smoothly integrated with all necessary paperwork and training.

  • HR Compliance and Documentation: Ensuring compliance with employment laws and managing all HR documentation, including contracts and performance reviews.

  • Employee Engagement and Support: Providing ongoing support and confidential advice to employees to maintain a positive work culture.

  • Performance Management: Monitoring and managing employee performance, including conducting regular performance reviews.

  • HR Strategy and Consultation: Offering strategic HR consulting to help with organisational structure, role specialisation, and growth strategies.

  • Handling Difficult Conversations: Managing sensitive conversations with employees professionally and empathetically.

  • Training and Development: Providing training and development programs for managers and employees to enhance their skills.

  • Support During Employee Exits: Managing the process of employee exits, including redundancies and terminations, to ensure they are handled fairly.

  • HR Software Implementation: Recommending and helping implement digital HR platforms like Employment Hero to streamline HR processes.

IMPACT AND RESULTS

Since partnering with Melbourne HR, Alliance Corp has grown from 15 to 55 employees without the typical growing pains many companies face. Melbourne HR played a crucial role in smoothing this transition. “They’ve made the transition much smoother and the process really easy for us,” Jenelle notes, highlighting how Melbourne HR helped maintain the company’s culture during rapid growth.

Additionally, Melbourne HR's support allowed the business owners and managers to focus on their strategic roles rather than getting bogged down with HR tasks. “Having them there allows me to focus on my business rather than getting caught up with the HR tasks that come up,” Jenelle emphasises.

CONCLUSION

The partnership with Melbourne HR has been instrumental in Alliance Corp's success. By providing expert HR support and ensuring compliance with employment laws, Melbourne HR has allowed Alliance Corp to scale efficiently and maintain a positive company culture. Jenelle sums up the experience: "It’s really good for culture to have that HR access because then I don’t, as a manager or an owner, have to constantly or get into the more difficult conversations that can sometimes be really challenging to manage a good relationship with a team member."

Alliance Corp continues to thrive, with the confidence that their HR needs are in expert hands, allowing them to focus on what they do best—helping their clients build wealth through property investment.