Case Study: Streamlining HR Operations for Total Field Solutions
“I’d feel lost without Melbourne HR. Their support has given us a level of confidence and peace of mind that we didn’t have before.”
CLIENT OVERVIEW
Company: Total Field Solutions
Industry: Field Services
Location: Australia (operating across Victoria, Queensland, Northern Territory, South Australia, Tasmania)
Size: 20-25 staff members, with 80-100 contractors
Role: Anne-Maree, Director of Operations
CHALLENGES
Total Field Solutions, a rapidly growing field services company, was facing significant challenges in managing its HR operations. With a diverse workforce spread across multiple states and a mix of permanent staff and contractors, the company struggled with ensuring compliance with employment awards, managing recruitment, and handling day-to-day HR tasks.
Key Challenges:
Compliance Complexity: Navigating the intricacies of Australian employment laws and awards without specialized HR expertise was overwhelming. The risk of non-compliance was a constant concern.
Resource-Intensive Recruitment: The recruitment process was time-consuming and diverted attention from core business activities. Managing applications, conducting initial screenings, and handling onboarding were all proving to be significant drains on internal resources.
Lack of HR Expertise: The internal management team, while experienced in their respective fields, lacked the HR expertise required to effectively manage employee relations, contracts, and performance reviews. This gap led to inefficiencies and increased stress among the management team.
SOLUTION
Total Field Solutions turned to Melbourne HR for comprehensive HR support, aiming to fill the expertise gap and streamline their HR processes.
Services Provided by Melbourne HR:
Award Compliance: Regular reviews of employee awards and pay rates, ensuring that all staff members were correctly classified and compensated.
Contract Management: Overhaul and continuous management of employment contracts, ensuring legal compliance and clarity for all employees.
Recruitment Support: Management of recruitment drives, including creating job ads, vetting applications, and conducting initial candidate screenings. This allowed Total Field Solutions to focus on interviewing only the most suitable candidates.
Ongoing HR Support: Weekly meetings and ongoing consultation to address any HR-related questions or issues, providing peace of mind and reducing the workload on the internal team.
RESULTS
Working with Melbourne HR transformed the way Total Field Solutions managed their HR operations, leading to significant improvements in both efficiency and compliance.
Key Outcomes:
Enhanced Compliance: Melbourne HR's expertise ensured that Total Field Solutions was always up-to-date with the latest award regulations and employment laws, minimizing the risk of non-compliance.
Time Savings: The recruitment process, which previously consumed days of internal resources, was now efficiently handled by Melbourne HR. This allowed the internal team to focus on their core responsibilities, leading to overall operational efficiency.
Reduced Stress: With Melbourne HR managing the complexities of contracts, awards, and employee relations, the management team at Total Field Solutions experienced a significant reduction in stress. They could now operate with confidence, knowing that their HR needs were in expert hands.
Strong Partnership: The relationship between Total Field Solutions and Melbourne HR evolved into a seamless partnership, with regular on-site meetings and consistent support that made Melbourne HR feel like an extension of their own team.
CLIENT TESTIMONIAL
“I’d feel a bit lost without Melbourne HR. Their support has given us a level of confidence and peace of mind that we didn’t have before. The stress levels would go up incredibly if we didn’t have them – they’ve truly become an integral part of our business.”
— Anne-Maree, Director of Operations, Total Field Solutions
CONCLUSION
Total Field Solutions' collaboration with Melbourne HR highlights the transformative impact of having the right HR partner. By addressing compliance, streamlining recruitment, and providing ongoing HR support, Melbourne HR has empowered Total Field Solutions to focus on what they do best—delivering exceptional field services across Australia.